How does Hound Dog Shirt Club work?
Choose the subscription you want. If you are choosing multiple month subscriptions, your full subscription will be charged at check out. You will not have to worry about paying each month, you are already set! Individual monthly subscriptions are auto-pay each month.
After signing up, your credit or debit card will immediately be charged for the subscription amount you choose, plus $5 shipping per shirt. All new subscribers will receive an introductory shirt at no additional charge! We also will send a welcome email to confirm your subscription. After that, you will receive a preview newsletter by email around the 10th of the month, showing the upcoming shirt design. Ordering window closes on the 20th.
If you are purchasing shirts monthly, this email will give you information on how to purchase, a reminder about the cutoff for ordering, and other helpful information.
Once the ordering window is closed, the shirts will be printed and mailed the first week of the month, and no later than the 10th of the month. When the ordering window is closed, no further orders will be accepted.
Subscription members will receive a new shirt the first week of every month. No monthly billing, no worries, just a cool, unique shirt shipped to you every month!
If you sign up after the 20th, but before the 1st, it’s possible you may still receive the current shirt, depending on where we are in production. It may however, be delayed since it will not be included in the initial shipment.
If you signed up in this timeframe but haven’t’ received your shirt within the first two weeks of the following month, send an email with your subscriber information to hello@hounddogshirtclub.com.
How do Subscriptions work?
With our subscription-based service, you’ll receive a brand-new exclusive t-shirt delivered right to your doorstep. Each shirt is carefully designed and printed on our premium super soft t-shirt and features unique designs you won’t find anywhere else. Each subscription will be charged in full at the time of order. At the end of the subscription period, subscriptions will automatically renew unless cancelled prior to charges at the first of the month.
Shirt Color Selection
Each month, the shirt will be printed on a color that best fits the design. Some months, you may have a choice in what color you would prefer. These options will be included in the monthly email/newsletter. Color choice is not available every month.
Can I purchase a shirt for a single month, or purchase additional shirts with a subscription?
Yes! Every shirt design can be purchased individually. If you are on a subscription, you can simply order individual shirts through the website. Everyone on our mailing list will receive the monthly newsletters with links to purchase individual shirts.
When will my order ship?
When the pre-ordering window closes on the 20th, the shirts go into production. The shirts are then packaged for shipping by the 5th of the month. Our standard shipping is through USPS First Class Mail. We may also use UPS. Transit times are roughly 3-5 days, although it is usually a little faster, depending on distance. Shipments will generally arrive within the first few business days of the new month.
Once the package is in the hands of USPS or UPS, we cannot provide any additional information than what tracking information is provided from the carrier and it’s best to contact the carrier for questions regarding your order.
The Hound Dog Shirt Club is NOT responsible for:
o Delays with USPS or UPS service
o Lost, damaged, or marked undelivered items. File a claim with the carrier.
o Wrong addresses. It’s the buyers responsibility to make sure the correct shipping address is entered on the order.
How do I update my Subscription Information?
If you need to make changes to your account, address changes, size changes, log on to your account and you can manage your information quickly and easily! Please make any updates by the 20th of the month to apply to the upcoming shipment. Address changes prior to shipment should be sent as soon as possible to hello@hounddogshirtclub.com and we will do our best to update before your shirt is shipped.
Can I cancel my Subscription?
You can cancel your subscription by sending an email. If you are on a multiple month subscription which is pre-paid, we cannot issue refunds. We plan our printing and mailings in advance and unfortunately, are not able to issue pre-paid refunds. We suggest ordering the subscription frequency based on your expected desired months.
Refunds and Exchanges
The Hound Dog Shirt Club inspects and quality controls all shipments. If you receive a shirt that was damaged in shipment, please email hello@hounddogshirtclub.com and let us know what the issue is. We will send a new shirt to replace the damaged shirt received.
Returns
We want to be sure you’re satisfied with every purchase from Hound Dog Shirt Club, so we offer
no-hassle, easy returns on full-priced individual monthly purchases only, within 30 days of purchase. Refunds will be issued to the original form of payment. You will receive a confirmation email notifying you that your return has been processed. Shipping charges are not refundable.
Merchandise must be in its original condition, and must not be worn, altered, or washed.
Mail returns to: Hound Dog Shirt Club, 1701 N Bryant Avenue, Moore OK 73160.
Shipping
The Hound Dog Shirt Club will ship to the 48 contiguous states and US PO boxes. We are not able to ship internationally at this time. We hope to be able to offer it in the near future.
All multiple month subscriptions will have a $5 shipping charge per shirt added to the orders. 3-Months - $15; 6 months - $30; 12 months - Free Shipping! These charges help defray the costs of shipping materials and postage. It does not indicate full costs we incur.
Our flat-rate shipping charges apply regardless of order size or weight. In some cases, the flat-rate charge may exceed actual shipping costs.
Individual, full-price orders over $90 are shipped free!
Protecting your Privacy
The Hound Dog Shirt Club is strongly committed to protecting the privacy of your personal information collected on our website. Any information collected is solely used to enhance the visitor’s experience on our website. Log files are stored on the web server saving details such as the visitor’s IP address, browser type, referring page and time of visit. Cookies may be used to remember visitor preferences when interacting with the website. You may be able to block cookies via your browser settings but this may prevent you from accessing certain features of the website. Where registration is required, the visitor’s email and a username will be stored on the server.
Any data collected will not be sold, traded, rented, or leased to anyone outside of Hound Dog Shirt Club. Your email address may be used to send you information on our services, or offers by us.
Opt-out links will be included in all email communications.